Betting Rules

You must be at least 18 years of age to use an online gambling service. You must also be legally permitted to access and use the service in the place where you are located. It is your responsibility to check the gambling laws that apply to you before creating an account, depositing funds or placing a bet. Do not use the service if online gambling is prohibited where you live.

Each player should create and use only one personal account unless the operator has expressly approved another arrangement. An account must be registered in the player’s own name and must not be sold, transferred, rented or made available to another person. You must keep your login details private and take reasonable steps to prevent anyone else from accessing your account.

Information provided during registration, verification or payment processing must be accurate, current and complete. The operator may ask for documents or other information to confirm identity, age, ownership of payment methods, address or the source of funds. Account checks may be required before deposits, withdrawals or continued access can be processed.

• Do not create an account on behalf of another person.
• Do not allow another person to place bets using your account.
• Do not use payment methods that belong to someone else without approval.
• Tell the operator promptly if you believe your account has been accessed without permission.
• Keep your contact and account information up to date.

An account may be restricted, suspended or closed where there are concerns about identity, security, duplicate accounts, unlawful activity, breach of these rules or the Terms and Conditions. Where permitted by law, bets or transactions may be reviewed before a final account decision is made.

Casino games are governed by the rules and instructions displayed for the relevant game. These rules may explain the available features, winning combinations, stake options, bonus rounds, maximum or minimum selections, and the way a result is determined. Game-specific information forms part of the rules for that game, so read it before playing.

Game outcomes are determined by the approved technical systems used for the relevant product. Results are not selected by individual customer service staff and cannot be guaranteed by a player, the operator or another person. Previous results do not predict future results. A game that has produced a win or loss does not become more or less likely to produce a particular result on the next play.

Where a game includes a random outcome, the result is final once it has been correctly generated and recorded, subject to investigation of a genuine technical fault or other issue covered by the applicable rules. Stopping, closing or refreshing a game does not normally change the underlying result. If the result is unclear, the operator may review system records and relevant transaction data.

Errors and interruptions

If a game, balance, price, result or other information is displayed incorrectly because of a technical or human error, the operator may correct the error. A bet or game entry affected by an obvious error may be cancelled or settled according to the correct information and the applicable rules. Where a technical failure prevents a game from completing, the available records will be reviewed to determine the appropriate outcome.

Internet connections, devices, browsers and software can affect how information is displayed. Uptown Pokies Casino cannot guarantee that access will always be uninterrupted or that every feature will be available on every device. You should use a secure and compatible device, install relevant security updates and avoid placing a bet if your connection or screen is unstable.

Balances and settlement records

Accepted bets, wins, losses, deposits, withdrawals and adjustments may be shown in your account history. You should check these records regularly and report any apparent discrepancy through the available support channel as soon as reasonably possible. Records maintained by the operator’s systems may be used to investigate and settle a transaction, subject to applicable law and any required review.

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set a personal budget before you play and decide how much time you are comfortable spending. Never gamble with money needed for rent, bills, food, education or other essential costs.

Take regular breaks and keep track of your deposits, bets and losses. Warning signs may include spending more than planned, hiding gambling from others, chasing losses, borrowing to gamble, feeling distressed when trying to stop, or allowing gambling to affect work, study or relationships. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek independent support.

Account tools may be available to help you manage your play. Depending on the service, these may include deposit limits, session reminders, time-outs, cooling-off periods or self-exclusion. Check the Responsible Gambling information for the options available to you. A self-exclusion or account closure request should be treated seriously, and you must not create another account to bypass a restriction.

Protect your account by using a strong, unique password, keeping your device secure and signing out after using a shared device. Do not disclose passwords, verification codes or payment information. Uptown Pokies Casino may contact you through the details recorded on your account to complete security or compliance checks, so make sure those details remain current.

Questions and complaints

If you have a question about a bet, game result, payment or account action, review the relevant account record and the applicable rules first. You may then use the support or complaints process made available on the website. Provide enough information to identify the transaction, including the relevant date, game, amount and description of the issue. Do not include your password or unnecessary sensitive information.

Complaints may be reviewed using account records, transaction information, game logs and other relevant material. The outcome of a review may depend on the facts of the matter, the applicable rules, technical records and legal requirements. These Betting Rules may be updated from time to time. The current version displayed on the website applies to future use, while transactions already accepted will generally be considered under the rules that applied when they were placed, subject to lawful correction or investigation.

If any part of these Betting Rules is inconsistent with applicable law, that legal requirement will apply to the extent of the inconsistency. Nothing in these rules removes rights or protections that cannot lawfully be excluded. By continuing to use the service, you confirm that you have read these rules and agree to play within your limits.